Privacy Policy
Last Updated: 24/11/2024
At Karishma Health and Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website www.karishmahealthandwellness.com.au and purchase products, as well as your rights with respect to that data.
Please read this Privacy Policy carefully. By using our Site and providing your personal information, you consent to the collection and use of your data as described in this policy.
1. Collection of Personal Information
We collect personal information when you interact with our Site, make purchases, subscribe to our newsletter, or contact us. The personal information we collect may include:
Personal details: Name, email address, phone number, and postal address.
Account information: Username, password, and account settings (if applicable).
Payment details: Credit card or debit card information, billing address (processed through a secure payment gateway).
Purchase history: Items you have purchased from our Site, along with transaction details.
Online behaviour: Information about your browsing habits on our Site, including cookies and other tracking technologies.
We only collect personal information that is necessary for us to provide our services and deliver products to you.
2. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
To process your orders: To fulfil orders for health and beauty products, including billing, shipping, and communication related to your order.
To provide customer support: To respond to your inquiries, assist with product returns, and provide customer service.
To improve our services: To enhance your experience on our Site and to improve the functionality of our website and services.
Marketing and communications: To send you promotional emails, newsletters, and offers if you have opted to receive such communications. You can opt-out at any time.
To comply with legal obligations: To comply with our legal obligations, such as responding to lawful requests by public authorities and law enforcement.
We will only use your personal information for purposes that are consistent with those outlined above, and we will seek your consent if we need to use it for other purposes.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service providers: We may share your personal information with third-party providers who assist us in operating our business (e.g., payment processors, delivery companies, web hosting services).
Legal requirements: We may disclose your information if required by law or in response to a legal request (e.g., government authority, court order).
Business transfers: If we undergo a business transfer, such as a merger or acquisition, your information may be transferred as part of that transaction.
We will not sell, rent, or lease your personal information to any third parties.
4. Security of Personal Information
We take the protection of your personal information seriously and implement a range of physical, technical, and administrative security measures to safeguard it. These measures include:
Secure encryption of sensitive payment data (e.g., credit card information) during transmission via SSL (Secure Socket Layer).
Use of firewalls and anti-malware software to protect against unauthorized access to our servers.
Restricting access to personal information to authorised employees or service providers on a need-to-know basis.
However, please note that no data transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and improve our services. Cookies are small text files stored on your device that help us recognize your preferences and collect information about how you use our Site.
The types of cookies we use include:
Essential cookies: Necessary for the functioning of the Site (e.g., to enable you to log in to your account or complete purchases).
Performance cookies: Help us understand how visitors interact with our Site, so we can improve the performance and user experience.
Marketing cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.
You can control cookie settings through your browser preferences. However, disabling certain cookies may impact the functionality of the Site.
6. Accessing and Correcting Your Information
Under the Australian Privacy Principles (APPs), you have the right to:
Access your personal information: You can request access to the personal information we hold about you. If you wish to access or correct your information, please contact us using the details below.
Correct your information: If you believe that any of the information we hold about you is inaccurate, incomplete, or out-of-date, you can request corrections to be made.
We may require proof of identity before providing access or making corrections to your personal information.
7. Retention of Personal Information
We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely delete or anonymise it.
8. Direct Marketing and Opting Out
If you have opted to receive promotional communications from us (e.g., newsletters, product offers), we may send you marketing emails or other communications about our products and services.
You have the right to opt-out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in any marketing email we send.
Contacting us directly to request removal from our marketing list.
Please note that even if you opt-out of marketing communications, we may still send you transactional messages related to your orders (e.g., order confirmation, shipping updates).
9. International Transfers of Data
While we are based in Queensland, Australia, we may engage service providers located in other countries to process your personal information (e.g., for payment processing or hosting services). In such cases, we will take steps to ensure that your information is handled in a manner consistent with Australian privacy laws.
10. Links to Third-Party Websites
Our Site may contain links to third-party websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party website you visit.
11. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove that information from our servers.
12. Complaints
If you believe we have violated your privacy rights or have concerns about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to access or update your personal information, please contact us at:
By using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.